Title: IT Endpoint Analyst
Type: Contract
Location: Seattle, WA
Experience: 3+ Years
Provide endpoint and IT support services for internal customers, troubleshooting Windows/Mac systems, applications, accounts, and service requests across a global environment.
Support helpdesk operations, endpoint maintenance, IT service management, and technical problem resolution while delivering strong customer service.
Key Responsibilities:
Respond to IT service requests through helpdesk, phone, email, self-service, and walk-up channels; troubleshoot and escalate issues as needed.
Install, maintain, and upgrade Windows and Mac operating systems and client applications while supporting account management, workflow, and service optimization.
Document incidents and resolutions, maintain SOPs, and collaborate with Global IT teams on technical issues and initiatives.
Email: Chandana@EmcubeTech.com
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