Job Description

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in our digital organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Are you a visionary leader with a passion for digital innovation? Join us as a Digital Product Manager – Content Management Platform & Automated Workflows and shape the future of our product portfolio. As a key driver of our digital transformation, you’ll enhance user experiences and drive business growth. 

As the Digital Product Manager – Content Management Platform & Automated Workflows, you will lead the team responsible for modernizing our content management platform and creating a successful content management system that supports the quantity, quality, and speed of content delivery.  You will work closely with leaders across digital, technology, customer experience, and business stakeholders to outline requirements, identify and assess potential solutions, and create a roadmap that modernizes the content platform. These experiences are foundational to the digital experience strategy and support content for all our products and services Chase has to offer for our customers.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Act as the voice of the customer/platform user in articulating and prioritizing desired functionality
• Partner with Technology teams and other key stakeholders to create the content management roadmap
• Create epics and guide business analysts in user story creation and backlog grooming
• Actively participate in scrum ceremonies and provide prioritization and feedback to teams
• Drive product prioritization across Digital channels and X-LOB Product Groups
• Critically evaluate information gathered from multiple sources and ensure consistency; determine cross impacts; distinguish user requests from the underlying user needs
• Will manage 1-2  business analyst

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Ability to break down complex concepts into strategic value statements and reasons to believe
• Platform product management: APIs, integrations, reusable capabilities, multi-tenant/channel considerations, and operating model thinking.
• Strong and polished verbal, written, and presentations skills; ability to articulate at the right level of detail to a wide range of audiences and stakeholders
• Demonstrated ability to manage tight delivery timelines and risks with calmness under pressure
• Team-oriented disposition and positive attitude

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Prior experience managing platform and or working with content management systems 
• Familiarity with headless and omni-channel content
• Familiarity with adjacent tooling: DAM, experimentation/personalization, SEO tooling, analytics, and release management
• Workflow design & orchestration: ability to map content lifecycle states, stage gates, roles/permissions, routing rules, and exception handling.
• AI/agentic product experience: integrating AI into products, defining guardrails and human-in-the-loop patterns, and setting measurable quality standards.
• Customer obsession, digital product launch and lifecycle management experience preferred

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

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